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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ali B

August 12, 2025

5  out of  5
rating by Ali B
"Shawn is the best of the best! Highly recommend."
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Laurie C

August 11, 2025

5  out of  5
rating by Laurie C
"I can not say enough about how great this agency is especially Shawn N! Not only is he helpful and patient with my craziness but he is always up for the challenge and goes above and beyond to find me the best rates!"
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Patricia Blessington

August 11, 2025

5  out of  5
rating by Patricia Blessington
"Great customer service. Shawn Neely has the patience of Jobe and knowledge of a top insurance expert. He certainly made my day!"
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kelly wilson

August 8, 2025

5  out of  5
rating by kelly wilson
"Always helpful and receive fast assistance whenever I need it"
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Elisa J

August 8, 2025

5  out of  5
rating by Elisa J
"Shawn Neely was so helpful about making changes to my vehicle policy in such a timely manner. Thank you!"
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EPM Office

August 7, 2025

5  out of  5
rating by EPM Office
"James Demmer does a fantastic job helping us with our insurance and makes the experience feel friendly, easy, and professional."
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M Caputo

August 4, 2025

5  out of  5
rating by M Caputo
"Always great customer service!"
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Diane George

July 25, 2025

5  out of  5
rating by Diane George
"Julio Orellana is our agent. He was a great help to us and was able to get a great auto and homeowner bundle package. If you want a personable and qualified agent, we would highly recommend Julio"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Marcus Bennett

July 24, 2025

5  out of  5
rating by Marcus Bennett
"I rarely take the time to write reviews, but in this case, I felt compelled to share my experience because working with Shawn Neely has been nothing short of incredible. From our very first conversation, Shawn made me feel heard, respected, and genuinely cared for. I wasn’t just another policy number—I was a real person with unique needs, and he took the time to understand my situation fully before recommending anything. He explained everything, no pressure. Just patience with clarity. It's rare these days to find someone who brings both professionalism and genuine heart to their work. But that's exactly who Shawn Neely is. I’d recommend Shawn without hesitation to anyone looking for a trustworthy, dedicated insurance agent who truly goes above and beyond."
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Ananda Umphred

July 23, 2025

5  out of  5
rating by Ananda Umphred
"Julio was awesome in helping me switch over to state farm for a better & more affordable rate"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Regina Major

July 22, 2025

5  out of  5
rating by Regina Major
"I highly recommend Tracie at James Demmer State Farm if you are looking for insurance. She is so knowledgeable, helpful, thorough and friendly. We currently have our auto and homeowner insurance with them and are currently looking at life insurance plans and Tracie has shown us various options and took the time to provide a detailed and clear comparison of the different types. She is very sincere and does her best to help you find the coverage you need at a reasonable price."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Barbara Stephens

July 22, 2025

5  out of  5
rating by Barbara Stephens
"Kim Ward graciously helped me even though I was a walk-in with no appointment. She took care of my new vehicle purchase needs and also helped me with questions I had regarding life insurance. I have been with State Farm since a young age, and I will never use another insurance company. James Demmer (Port Jervis Office) took over my account from Dean Gleason, and James and his team have picked right up where Dean and his team left off. Thanks so much Kim for making my experience easy and flawless and having my back."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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jennesis rivera

July 18, 2025

5  out of  5
rating by jennesis rivera
"I had a great experience and was able to save from what other insurances were offering. Special big thanks to Kim Ward ! Amazing woman !"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Christabel Aidala

July 18, 2025

5  out of  5
rating by Christabel Aidala
"Shawn, I would like to thank you so much for the great job your doing"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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jennesis rivera

July 16, 2025

5  out of  5
rating by jennesis rivera
"i had the best experience today thanks to Kim !! she was such an amazing help. i was completely discouraged from speaking to other insurances who were charging me an arm and a leg. Kim assured me that she will do the best possible to get me the best price and she truly delivered ! thank you so much Kim!! i felt like i was talking to a family member. Also Eric greeted me as soon as he saw me waiting for assistance. ask for Kim Ward she’s amazing !"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Randy Davenport

July 15, 2025

5  out of  5
rating by Randy Davenport
"Tracie Ann at the port jervis ny office was helpful and appreciated her friendliness"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Greg Lewis

July 11, 2025

5  out of  5
rating by Greg Lewis
"Very helpful would recommend giving them the chance to help"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Donna Schafer

July 10, 2025

5  out of  5
rating by Donna Schafer
"Shawn was very helpful and responsive to all my questions. Thanks"
We responded:
"We really appreciate your letting us know how much Griffen was able to help you, Donna!"
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Shankar Kunwar

July 9, 2025

5  out of  5
rating by Shankar Kunwar
"I am so pleased with the costomer service of Mr Shawn Neely. He is like a magnet and a problem solver."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Thaylor Whitely

July 8, 2025

5  out of  5
rating by Thaylor Whitely
"I I just wanted to thank Julio for his excellent service today signing me up with State Farm. He took the time to explain line item by line item so I can compare to my existing policy It turned out to be a much better deal than what I have now so again I just wanted to thank Julio. Great job Julio outstanding work."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kevin Grady

July 7, 2025

5  out of  5
rating by Kevin Grady
"Griffin was my first insurance agent. I didn’t know what I was doing, but he really took care of me and gave me a great deal. Every time I have a question or favor he responds within the hour. Thank you Griffin!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Carmelita Daez

July 3, 2025

5  out of  5
rating by Carmelita Daez
"Shawn is so pleasant and he patiently explains in details whatever stuff about insurance that we don’t understand. He even overstayed in his office just for us. He’s so straightforward and so diligent. I recommend a good and honest agent Shawn Neely. We finally found a good statefarm agent. Thank you Shawn! 👍"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Cat A

June 30, 2025

5  out of  5
rating by Cat A
"Great customer service. Super easy to work with and best prices around. Highly recommended"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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mirtha corniell

June 28, 2025

5  out of  5
rating by mirtha corniell
"Julio fue increíble! Hizo un trabajo excelente al ayudarme a configurar mi póliza y se aseguró de explicarme todas mis opciones y descuentos disponibles. ¡Lo recomiendo ampliamente todos los empleados son un excelente equipo de trabajo muy profesionales"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Sierra Barbiani

June 24, 2025

5  out of  5
rating by Sierra Barbiani
"I have nothing but positive things to say about the agent I am working with! Shawn is amazing and helped me find the best policy he could for me! I recommend Shawn and this company to anyone who needs a reliable and outstanding agent! 5 stars for me! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"